Procedures

NA-009 Information and Communications

The ability to communicate both internally and externally is a basic indicator of the vitality and effectiveness of any organisation. This policy is intended to establish a uniform high standard of communications for Board members to follow. Noting foremost that all information released to the public domain is done so on the authority of the Chairman. It is fundamental that care should be used in preparing any communication such that it is simple, relevant, accurate and unambiguous.

The advent of email has lead to a blurring of that which should be recorded and retained and that which is in essence, conversation. Good judgement is needed in distinguishing between the two. The guidance presented here is that provided a reasonable summary of ideas and a final position is recorded, there need not be a record of every correspondence. The overriding factor in deciding what should be retained is the significance of the communication to the business of the Board. Where a member is in doubt he/she should refer it to the executive for guidance.

Internal Communications

Where possible, internal communications should be cc to all members. This does not compel the cc recipients to reply, but keeps everyone informed and sets a standard of transparency. It also allows the opportunity for members to contribute to the subject. Telephone contact is difficult to deal with in this way, however the inevitable following written confirmation or summaries should be handled as outlined in the opening sentence.

External Communications

External communications will be at the authority of the Chairman regardlessof who is tasked with their preparation. The professionalism of theBoard is judged in part by its communication style therefore all communication, be it to individuals, organisations or the Regulator, shall be friendly but business like.

Formal communications to CASA are to be directed to the Group General Manager, Personnel Licensing, Education and Training. Other general enquires may be directed to Albert Fleming of the Air Transport Group.

CASA Report

The NANDTB activities are recorded in the general business documents, minutes of meetings, reports and correspondence. Each year a summary report shall be provided to CASA under the authority of the Chairman. As a minimum it will include the following:

• Membership
• Description of the Board’s current program
• Progress of the Board’s program
• Planned future program
• Summary of meeting minutes

This report will be published on the internet, firstly on the Board’s web site, and where appropriate either the CASA web site or other suitable site.

Internal Reports

At the direction of the Chairman, Board members and co-opted members shall provide reports to the board for activities undertaken by them on behalf of the Board.